Privacy Policy

Introduction

Welcome to 98ok. This privacy policy clearly explains what information we collect, why we collect it, how we use it, and what rights you have. 98ok is a trusted online gaming platform serving players in Bangladesh and across Asia.

We believe a player's privacy is their most valuable asset. That's why 98ok makes the protection of your personal data its highest priority at every step. This privacy policy applies to all 98ok products and services, including our website, mobile app, and gaming platform.

What information we collect

When you create an account and use our services on 98ok, we collect certain necessary information. The data collected under this privacy policy is as follows:

Personal Identification Information:

• Name, email address, and mobile number
• Date of birth (for age verification)
• Address and nationality
• National ID or passport number (for KYC verification)

Transaction Information:

• Deposit and withdrawal history
• Mobile banking or e-wallet account details
• Gaming history and betting records

Technical Information:

• IP address and device information
• Browser type and operating system
• Login time and session data
• Cookie and web beacon data

Purpose of Data Use

98ok uses the data it collects solely for the following purposes, in accordance with this privacy policy:

• Account management: Your data is used to create, verify, and secure your account.
• Service Improvement: Your data is analyzed to enhance your gaming experience and develop new features.
• Transaction Processing: The necessary data is used to process deposits and withdrawals securely.
• Customer service: Your data is used to resolve issues quickly and provide you with accurate support.
• Fraud prevention: Data is monitored to protect your account and prevent fraudulent activity.
• Legal obligations: Data is used to meet regulatory compliance requirements.

Data Sharing & Disclosure

98ok strictly adheres to this privacy policy and shares information only in limited circumstances. Data may be shared in the following cases:

• Service Provider Partners: Limited data is shared with trusted partners for payment processing, IT support, and customer care services. These partners are also bound by the same privacy policy.
• Legal requirements: Information may be provided upon court order or at the request of a government regulatory authority.
• Fraud prevention: Information may be shared with relevant authorities in connection with investigations into illegal activity.
• Business Transfers: In the event of a company merger or acquisition, data may be transferred, though the terms of this privacy policy will remain in effect.

Data Security Measures

98ok uses state-of-the-art technology to protect your privacy. Our security measures include:

• All data transfers are secured using 256-bit SSL encryption technology
• Account protection via Two-Factor Authentication (2FA)
• Round-the-clock security monitoring and detection of suspicious activity
• Regular third-party security audits
• Staff data protection training and strict access controls
• Server-side data encryption and secure backup systems

That said, no one can guarantee complete security on the internet. We strongly advise you to keep your password strong and never share it with anyone.

Data Retention Period

98ok retains your data only for as long as necessary, in line with this privacy policy. This generally means for the duration your account is active, and then for a further defined period as required by law.

• Account data: up to 5 years after account closure
• Transaction records: retained for up to 7 years as required by law
• Cookie and session data: 30 days up to a maximum of 1 year
• Customer service records: 2 years after issue resolution

Your rights

Under 98ok's privacy policy, you have the following rights:

• Right to access: You may request to see what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that data processing be restricted in certain cases.
• Right to data portability: You may request a copy of your data in a structured, portable format.
• Right to object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

Cookie policy

98ok uses cookies and similar technologies on its website and app. Under this privacy policy, we use the following types of cookies:

• Essential Cookies: Essential for the core functionality of the site. Without these, the site cannot operate properly.
• Performance Cookies: Used to analyze site speed and user experience.
• Functionality Cookies: To remember your preferences, such as language or theme settings.

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

International Data Transfers

98ok is an international platform. Your data may be stored on our servers located in various countries. For all cross-border data transfers, we maintain the highest security standards and comply with international data protection regulations.

Changes to this policy

98ok may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or via a notice on the site. We recommend checking this page regularly.

Continued use of the site after any policy changes will be considered your acceptance of the updated policy. If you do not agree with any change, you may close your account.

Contact Us

For any questions or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Support: 24/7 support via live chat
• Response Time: Responses are typically provided within 24-48 hours