Frequently Asked Questions (FAQ)

Just 3 to 5 minutes. Enter your name, mobile number, email, and password — that's all it takes. You'll receive an OTP on your mobile to verify your number, and your account will be ready to use.

Just one. Per 98ok policy, each person is allowed only one account. If multiple accounts are detected, all of them will be suspended and balances may be forfeited.

• Full name (as shown on your National ID)
• Active Mobile Number
• Email address (optional but recommended)
• Strong Password
• Must be at least 18 years old

On the login page, click the "Forgot Password?" button. Enter your registered mobile number or email address. A reset code will be sent to you — use it to set a new password. If you run into any issues, reach out via Live Chat.

KYC (Know Your Customer) is an identity verification process that keeps your account secure. It is required for large withdrawals. You can complete verification easily by uploading a photo of your National ID or passport.

Yes. Through the self-exclusion option, you can temporarily or permanently close your account. This is part of our responsible gaming policy. To learn more, Responsible Gaming View page.

To change your mobile number, contact the 98ok support team via Live Chat. For security reasons, this cannot be done directly — the team will assist you after verifying your identity.

You can deposit on 98ok via mobile banking, e-wallets, or bank transfer. Simply choose your preferred method, enter the amount, and follow the on-screen instructions — your balance will be updated within minutes.

Minimum and maximum deposit limits vary by payment method. Generally, the minimum deposit starts from 100 BDT. For maximum limits, check the deposit page or get in touch with the support team.

For mobile banking and e-wallets, your balance is typically credited within 5 minutes. Bank transfers may take 1 to 2 hours. If more than 1 hour has passed, please contact support with your transaction number.

Withdrawal requests are typically processed within 24 hours. Accounts with completed KYC verification are processed fastest. Requests made on weekends or public holidays may take a little longer.

98ok does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction fees — those are governed by the respective service provider's policies.

If a deposit fails, the amount should be automatically returned to the sender's account — typically within 1 to 3 hours. If you haven't received the refund, contact support with your transaction ID.

No. Per 98ok policy, deposits and withdrawals must be made from the same person's account. Using a third-party account may result in the transaction being cancelled and the account being suspended.

98ok offers a wide variety of games, including Fish Games, slots, Bingo, and more. Head to the game lobby to browse the full list. New games are added regularly.

Yes, 98ok is fully mobile-friendly. You can play all games directly from your smartphone browser. It works seamlessly on both Android and iOS — no separate app needed.

If you get disconnected, your game result is saved on the server. Once you reconnect, you can continue the game or view the previous result. If you notice any irregularity, please contact the support team.

Yes. All games on 98ok run on Random Number Generator (RNG) technology, which ensures completely random outcomes. No game is predetermined, and regular third-party audits are conducted.

In Fish Games, you hunt various fish to earn points and prizes — it's a more interactive experience. Slots spin reels to match symbols for a win — fast and straightforward. Both offer their own kind of fun.

Bingo is available on 98ok almost around the clock, with scheduled sessions at various times throughout the day. You can check the current and upcoming session times directly in the game lobby.

Once you open a new account and make your first deposit, the welcome bonus is added automatically — no separate code needed. Just make sure to use the bonus within the specified validity period.

Every bonus comes with specific wagering or turnover requirements. For example, a 10x turnover requirement means you need to wager ten times the bonus amount before it can be withdrawn.

Share your referral code with a friend. Once they register and make their first deposit, you'll receive a referral bonus. The more active your friend is, the more bonus opportunities you can earn.

Cashback offers are generally provided on a weekly or monthly basis. Active members qualify automatically. For details on the current cashback offer, check the Promotions section in your account.

Any unused bonus will be automatically cancelled once it expires. Make sure to use your bonus before it runs out. The expiry date is clearly stated in each offer's terms and conditions.

Generally, only one active bonus can be used at a time. Some special promotions may allow multiple bonuses to apply simultaneously. Always read the terms and conditions of each offer carefully.

Yes. 98ok uses SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy Read.

Change your password immediately and notify the 98ok support team. Reach out via Live Chat or email with full details. Acting quickly helps minimize any potential damage.

Go to Account Settings and look for the 2FA option under the "Security" section. Enabling mobile OTP-based 2FA is the easiest way to get started. Once activated, you'll need to verify an OTP every time you log in.

Never. No 98ok representative will ever ask for your OTP, password, or card number via phone, email, or chat. If anyone requests this information, it's a scam — report it to us immediately.

Always access 98ok directly at 98ok.me. Do not log in through unfamiliar links. Verify the site address in your browser's address bar. If you notice anything suspicious, let us know.